Shipping policy

Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days.

  • Shipping Rates & Delivery Estimates:

    • Standard Shipping

      : 5-7 business days

    • Express Shipping

      : 2-3 business days

    • Domestic Shipping(Australia)

      : 10-15 business days

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to track your package.

  • Customs, Duties, and Taxes: Send-Off is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Lost or Damaged Packages: Send-Off is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

For any questions or concerns regarding your order, please contact us at info@send-off.com.au